Refund policy

Returns, Exchanges & Refund Policy

At Clvior, we want you to feel confident when ordering from us. If your order is incorrect, defective, damaged, or does not work as expected, our support team is here to help.

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To start a return, please contact us at official@clviorofficial.com with your order number, the email address used to place the order, and a brief description of the issue.

Please do not reject the package directly or return the item to the sender's address. Returns must be approved first, and a Return Merchandise Authorization number, also known as an RMA number, may be required. Items sent back without first requesting a return may not be accepted.

Return Eligibility

To be eligible for a standard return, the item should be unused, unopened, and in its original packaging whenever possible. You'll also need the receipt or proof of purchase.

Opened or used items may still be eligible for support, replacement, or refund if the issue is related to a product defect, damage, or a confirmed quality problem.

Damaged, Defective, Incorrect, or Quality-Related Orders

Please inspect your order after delivery and contact us as soon as possible if the item is defective, damaged, incorrect, or does not work as expected.

If you experience a product malfunction, quality issue, or compatibility concern, please contact us before returning the item. Many issues can be resolved quickly through troubleshooting. If the issue cannot be resolved, we will help arrange a replacement or refund based on the situation.

Warranty

Clvior provides a 2-year warranty against eligible product defects under normal use. If your item has a confirmed product defect, we will help provide troubleshooting, replacement, or refund support according to the situation.

Wrong Item or No Longer Needed

If you ordered the wrong item or no longer need the product, unused and unopened items may be returned within 30 days of the purchase date. Return requests made after 30 days of purchase cannot be accepted.

Opened, used, or damaged items that are not related to a product issue may be subject to review before a refund is approved.

Return Shipping

For defective, damaged, incorrect, or confirmed quality-related issues, Clvior will help cover the return shipping cost when a return is approved.

For returns caused by ordering the wrong item, changing your mind, duplicate purchases, or other non-product-related reasons, return shipping costs are the customer's responsibility.

Exchanges

If you ordered the wrong item or model, please contact us before placing a new order. Our support team can help confirm the correct item for your needs and guide you through the exchange process.

If an exchange is approved, we will provide instructions by email. In some cases, the fastest solution may be to place a new order after the return is accepted.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your bank or credit card statement after we process it. Processing times may vary depending on your bank or credit card company.

If more than 15 business days have passed since your refund was approved, please contact us at official@clviorofficial.com.

Non-Returnable Items

We may not be able to accept returns for items that are not purchased from Clvior, items without proof of purchase, items damaged by misuse, or items returned without prior authorization.

Need Help?

For any return, exchange, refund, or warranty question, please contact us before sending anything back.

Email: official@clviorofficial.com